商務英語口語：接待來訪該如何做

　　熱情周到地接待來訪客戶，會給初次會面的客戶留下良好的第一印象，從而順利開啟雙方合作的大門。以下是小編給大家整理的商務英語口語中接待來訪該如何做，希望可以幫到大家

　　1.商務建議

　　熱情周到地接待來訪客戶，會給初次會面的客戶留下良好的第一印象，從而順利開啟雙方合作的大門。通常，接待人員會遇到兩種客戶：預約到訪的客戶(clients with an appointment)和無約造訪的客戶(clients without an appointment)。 may i help you?(我可以為你效勞嗎?)通常是招呼客戶的第一句話，進而以do you have an appointment?(您預約了嗎?)來確認進一步的接觸。

　　2.商務英語情景對話

　　(1)receiving clients with an appointment

　　接待預約客戶

　　a:good morning, sir. welcome to our company. may i help you?

　　早上好，先生，歡迎光臨我們公司。我可以為您效勞嗎?

　　b:good morning.i would like to see mr.stone?

　　早上好，我想見史東先生。

　　a:have you made an appointment?

　　您提前和他約好了嗎?

　　b:yes, i've got an appointment with him at 9:30.

　　是的，我和他約好九點半見面。

　　a:can i have your name, please?

　　能告訴我您的姓名嗎?

　　b:tom baker,the sales manager from american sunshine company.

　　湯姆·貝克，美田陽光公司銷售部經理。sales manager銷售部經理

　　a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once

　　讓我查查，是的，貝克先生，我們一直在恭候您的光臨。請坐，我馬上給他打電話。

　　b:thank you!

　　謝謝!

　　a:mr.stone should be with you shortly. in the mean time,would you please sign the visitor's book?

　　史東先生馬上就會過來見您。現在，請在來客簿上簽字好嗎?

　　b:ok.

　　好的。

　　a:please come with me,i will show you to the conference office.

　　(2)clients without an appointment

　　無約造訪的客戶

　　a:good morning，how cani help you?

　　早上好!我可以為您效勞嗎?

　　b:hello,i'm rich miller from nw company.here is my business card.i'd like to see mr.white.

　　你好!我是nw公司的瑞奇·米勒，這是我的名片。我想見懷特先生。business card 名片

　　do you have an appointment,mr.miller?

　　您預約了嗎?

　　a:i'm afraid not.but i have got something urgent to discuss with him.

　　恐怕沒有，但我有要事和他商談。 urgent v.緊急的

　　b:can i ask what you wish to see him about?

　　請問您找他有什么事?

　　a:well,i've found a small problem in the contract he asked me to examine yesterday.

　　哦，我發現他昨天要我審閱的合同有點問題。

　　b:i see.please bave a seat,while i see if he is available now.

　　我明白了,請坐，讓我看看他現在是否方便。available a.有空會面的

　　a:thank you.

　　謝謝。

　　b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?

　　米勒先生，很抱歉，懷特先生正在打長途電話，十分鐘之后有空，您等一下好嗎?long-distance call 長途電話

　　a:not at all.

　　好的。

　　b:would you like some coffee or tea?

　　給您來點咖啡或者茶怎么樣?

　　a:coffee would be fine.thank you.

　　咖啡吧，謝謝你。

　　3.商務英語核心句型

　　wbat can i do for you today?/ how cani help you?

　　今天有什么需要我幫忙的?

　　may i help you?

　　我可以為您效勞嗎?

　　i have an appointment with mr.wang,the director of marketing department at 10.

　　我和市場部主管王先生約定十點鐘見面。

　　i am here to see ms.smith.

　　我來這里見史密斯夫人。

　　mr. green is expecting you in his office.

　　格林先生在辦公室恭候您。

　　please have a seat,he will be here very soon.

　　請坐，他馬上來見您。

　　could you wait here for a while?

　　您能在這兒稍等片刻嗎?

　　4.商務英語情景詞匯

　　chairman, president 董事長，總裁

　　deputy general manager 副總經理

　　chief executive office總裁首席執廳官

　　head of the office 辦公室主任

　　general manager 總經理

　　business leader/headman 組長

　　board president 董事長

　　financial executive 財務主管

　　director general總監

　　sales representative 銷售代表

　　vice-president 副總裁

　　小貼士：一般來說，西方人講究先約再見，但如遇緊急情況，偶爾也會無約迨訪，訪客一般會主動提供名片。接待人員應禮貌地問訊約見的一些必要信息，熱情得體的進行接洽。