在國際商務(wù)業(yè)務(wù)中，一封得體的信函如同商務(wù)中得體的著裝，從外可以看到內(nèi)，規(guī)范、優(yōu)美的書信語言能夠有效增進(jìn)客戶的信賴，那么關(guān)于投訴和處理該怎么寫？以下是小編給大家整理的國際通用商務(wù)信函寫法指導(dǎo)：投訴與處理，希望可以幫到大家
投訴與處理<一>
january 18, 200#
ms. leung suet chan
deputy manager
new times trading company limited
13-14/f., industry building
35 harbour road, wanchai
hong kong
china
dear ms. leung
order nt-20717
thank you for your fax of 17 january. we are extremely sorry to learn that an error was made in carton 13 of the above order.
the missing 9,000 ball pens were sent this morning by cathay airways and the documents have alreadly been forwarded you.
we greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. we can assure you that every effect will be made to ensure that similar errors do not occur again.
yours sincerely
rob subbaraman
export mangager
投訴與處理<二>
january 18, 200#
ms. leung suet chan
deputy manager
new times trading company limited
13-14/f., industry building
35 harbour road, wanchai
hong kong
china
dear ms. leung
order nt-20717
thank you for your fax of 17 january. we are extremely sorry to learn that an error was made in carton 13 of the above order.
the missing 9,000 ball pens were sent this morning by cathay airways and the documents have alreadly been forwarded you.
we greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. we can assure you that every effect will be made to ensure that similar errors do not occur again.
yours sincerely
rob subbaraman
export mangager
